About Us

Last Updated & Effective Date: 15 September 2023

Frequai Pty Ltd ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with UK and EU data protection laws, including the General Data Protection Regulation (GDPR).

Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it. By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect and process personal data only for specific and lawful purposes related to our billing services. The information we collect may include:

a. Billing Information: When you use our services, we collect information necessary for billing purposes, such as your name, contact details, payment information, and billing history.

2. How We Use Your Information

We use your personal data for the following purposes:

a. Billing and Account Management: To process payments, send invoices, and manage your account.

3. Data Protection and Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We ensure that only authorized personnel have access to your data, and we regularly review and update our security practices.

4. Disclosure of Your Information

We do not share, sell, or disclose your personal information to third parties except as follows:

a. Legal Obligations: We may disclose your information if required by law, government request, or when necessary to protect our rights or comply with legal processes.

5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Once the data is no longer needed, it will be securely deleted.

6. Your Rights

You have the following rights regarding your personal data:

a. Access: You can request access to the personal data we hold about you.

b. Rectification: You can request that inaccurate or incomplete data we hold about you be corrected.

c. Erasure: You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.

d. Restriction of Processing: You can request that we limit the processing of your personal data under certain circumstances.

e. Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

f. Objection: You can object to the processing of your personal data for direct marketing purposes.

To exercise these rights or if you have any questions about this Privacy Policy, please contact us using the contact information provided below.

7. Contact Information

If you have any questions or concerns about our Privacy Policy or our data practices, you can contact us in the form on our Contact Us page.

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our data practices or legal requirements. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.